The Digital Insider Guide 
For Hotels

Hotel staff answer the same questions every day, while essential information is scattered across different places.

Gwilio brings all your hotel’s local insights together and makes it instantly accessible to guests, whenever and wherever they need it.

Elevate the guest experience, free your team from repetition, and preserve the human touch, so they can focus on exceptional hosting instead of being information desks.

Gwilio

Why It Exists

Guests want trusted, local knowledge, proactively shared and easy to access.

"My wife and I love to travel. City trips, weekend getaways, discovering new places. Wherever we go, the same questions come up: what’s worth visiting, where are the best restaurants, what do locals truly recommend.
But als the practical ones: how do we get to the hotel, how do we get around, what are the check-in and check-out times, and so on.

Like most guests, we turn to Google, websites, sometimes ChatGpt. Instead of clarity, we get endless lists, conflicting reviews, sponsored results, and outdated information. Rather than enjoying the moment, we end up scrolling, researching, and second-guessing our choices.

When we arrive at the hotel, we always turn to the front desk, because they are the experts, and human interaction is irreplaceable.
But they are always busy, and the fact remains that there are a lot of visitors with a lot of repetitive questions.
The information that they want to share isn't always easy to find. It's often scattered accross emails, pdf's, printend documents and so on.

That’s when we realized something was missing."

- Michaël, Founder of Gwilio

What are the common challenges?

Guests asking the same questions
Guests don’t want more information. They want the right information, from someone they trust.
Scattered, aging information
Local tips, events, activities and hotel information live across folders, emails, chats, and outdated PDFs.
Uneven staff knowledge
Not every team member knows the same things. Keeping everyone aligned takes time.

Are you facing these challenges too?
Then Gwilio is here to assist.

What is Gwilio?

Hotel staff is the hero in this story, Gwilio is the trusted sidekick.

Gwilio is a lightweight, digital insider guide that captures your team’s local expertise and makes it available to guests before, during, and beyond their stay. It supports the front office, reduces repetitive questions, and lets staff focus on what they do best: delivering great service.

What is Gwilio?

Guidance that supports your team.

Gwilio takes care of the practical questions, so hospitality stays personal.

A better guest experience
Guests are informed in advance, feel confident, and cared for.
Always Accessible
Available online in a mobile-friendly way, before arrival, during the stay, and on the go.
Easy to use
No downloads, no installations required, so no friction.
One single source of truth
Bring together hotel information, local tips, transport advice, and highlights, all in one place.
Reduce repetitive questions
Guests help themselves, freeing your staff to focus on what really matters.
Easy to share, anywhere
Use QR codes in booking emails, the lobby, elevators, rooms, or on key cards.
Simple to maintain
Curated links are monitored automatically so you update only when necessary.

How To Get Started

A simple setup with instant value, for your team and your guests.

As a front office team, you already have the knowledge. Gwilio simply helps you share it, clearly, consistently, and without extra effort.

From local knowledge to guest confidence, in 3 simple steps:

Step 1
Create your guide

You gather what you already know: hotel essentials, local places, insider tips, and recommendations guests ask for every day, and bring them together in one guide.

Step 2
Share it where guests need it

You generate a QR code and link, and share it effortlessly, in booking emails, at the desk, in rooms, or anywhere guests naturally look for information.

Step 3
Stay accurate without effort

Gwilio keeps track of external links and flags broken ones, so your information stays reliable without constant checking.

How Gwilio Works

Be The First To Experience Gwilio

We’re selecting a small group of hotels to shape Gwilio together, thoughtfully, and with care.

We built Gwilio for teams who take pride in their work. For front office staff who love helping guests, sharing local knowledge, and creating meaningful moments, without being overwhelmed by repetitive questions or scattered information.

Right now, we’re selecting a limited number of hotels to join our pilot phase. Not just to use Gwilio, but to help shape it. We work closely with every hotel, listening, learning, and improving, together.

If you believe hospitality can be simple and exceptional, you’ll feel at home here.

Interested in joining our pilot and shaping Gwilio with us?
Or would you rather join the waitlist to receive updates and early access?

Register below.

Join the Waitlist or Pilot

Frequently Asked Questions

Most hotels are fully set up in under 30 minutes.
Create an account, create a Guide, add your recommendations, categories, and essentials.
Publish the guide and you're live. All that rests is sharing the link or the QR code.

No, there is not setup cost.
Gwilio is designed to be as simple as possible to get started, with no hidden fees or costs.

The Gwilio tool is designed to be intuitive and user-friendly.
Minimal training is required.

Not at all. Gwilio is designed to complement the front desk, not replace it.
It reduces repetitive questions so your team can focus on providing real value instead of being just information desks.

Have more questions? Be sure to check out our full FAQ.

View FAQ